Where does High Pockets Coffee source its beans?
We ethically source our coffee beans from trusted farms around the world, focusing on quality, sustainability, and direct trade relationships.
Is your coffee freshly roasted?
Yes! All our coffee is roasted in small batches and shipped fresh to ensure peak flavor and aroma.
Do you offer ground or whole bean options?
We offer both! You can choose whole bean or select your preferred grind size at checkout to match your brewing method.
What’s the best way to store coffee?
Keep your coffee in an airtight container in a cool, dark place. Avoid storing it in the fridge or freezer to preserve its flavor.
How long does shipping take?
Orders typically ship within 1–2 business days, and delivery time depends on your location. You'll receive tracking info once your order is on its way.
Can I buy your coffee in bulk or wholesale?
We offer both! You can choose whole bean or select your preferred grind size at checkout to match your brewing method.
Is your coffee organic or fair trade?
Many of our offerings are certified organic, fair trade, or sourced directly from farmers using sustainable practices. Details are listed on each product page.
Do you have decaf options?
Yes! We offer decaffeinated coffees using safe, chemical-free processes that preserve the flavor without the caffeine.
Do you offer ground or whole bean options?
We offer both! You can choose whole bean or select your preferred grind size at checkout to match your brewing method.
Do you sell used or demo machines?
Yes we have a huge selection of used, demo, and scratch and dent models, just call us for choices.
Do you offer repair services for espresso machines and grinders?
Yes! We provide diagnostic, maintenance, and full repair services for most commercial and home espresso machines and grinders.
Which brands of espresso machines do you service?
We service most major brands including La Marzocco, Rancilio, Rocket, Breville, Nuova Simonelli, Mazzer, Baratza, and more. Contact us if you’re unsure about your model.
How often should I service my espresso machine?
We recommend professional servicing at least once a year, or every 6 months for commercial use. Regular maintenance extends the life of your machine and ensures consistent quality.
Can you help install or set up my espresso machine?
Absolutely. We offer setup and calibration services for new machines, including dial-in support for espresso, grinder adjustment, and water filtration advice.
Do you sell espresso machines or grinders?
Yes, we carry a curated selection of professional and home-use machines and grinders. We’re happy to guide you toward the right setup based on your needs and budget.
How do I know if my grinder needs maintenance?
Signs include inconsistent grind size, unusual noises, jamming, or a burning smell. We can clean, calibrate, and replace burrs as needed.
Do you offer emergency repair services for cafés or businesses?
Yes! We understand downtime costs money. We offer rapid-response service for local cafés and commercial clients—just call us for availability.
Can I drop off my machine for repair?
Yes, we accept drop-offs at our workshop. Please contact us to schedule a drop-off time and get a repair estimate.
Do you offer loaner machines while mine is being repaired?
In some cases, yes. We have limited loaner units available for commercial clients—contact us to check availability.
Can you help me choose the right grinder for espresso at home?
Definitely. The right grinder makes a huge difference. We’ll help you choose a grinder with proper burrs, adjustment settings, and build quality for consistent espresso shots.